Frequently Asked Questions

Diverse Domestics Cleaning is a locally-owned company founded on the owners' love and appreciation for clean, serene living environments. Led by women from your community, we provide a personalized and customizable cleaning service you can trust. Our employees are all required to undergo police checks and are bonded and insured before entering your home. We follow a systematic approach to home cleaning, ensuring every service is completed thoroughly without oversight. Our carefully curated cleaning products and tools, which meet or exceed industry standards, further improve the cleanliness and indoor air quality of your home.

No, our cleaners are supplied with all the materials necessary to support the services requested.

Our service currently covers Quinte West and Ottawa. Please visit our Contact page for a map that shows the areas in detail.

Diverse Domestics Cleaning's current hours of operation are from 9:00am to 6:00pm. The latest booking time available to you will correspond with the maximum length of time your service requires.

Many of our clients prefer to have us clean their homes when they are not present. This allows our team to provide undivided attention to the work, ensuring clients receive maximum value from the service. You simply have to provide a way for us to enter when you aren't home e.g. Lockbox.

The length of time that a cleaning could take involves many variables such as; square footage, level of cleaning required, clutter in the way and if any special requests are submitted i.e. Laundry. However, on average for an essential cleaning that maintains basic cleanliness and hygiene takes about 1.5 hours per 1000 sqft.

Up to 2 cleaners can be at your home during your cleaning. We believe that having a dedicated cleaning team with a dedicated list of expected services ensures nothing will be missed or overlooked. For recurring services, a single dedicated cleaner will be assigned.

Upon booking you will be prompted with a Booking Form that provides a section specifically for your preferences & problem areas.

As pet lovers, we understand the importance of your furry friends' comfort and safety. If your pet is uneasy around strangers, we recommend crating them when you're not home. Additionally, please use the booking form to inform us if you have any pets. This will allow us to prepare accordingly and ensure the safety of both our cleaners and your beloved companions.

Please reach out to one of our owners by phone or email. You can email us at diversedomestics@gmail.com. Our phone numbers are listed on the Contact page based on district.

We treat your home with the utmost care. In the event of an accident or breakage during our visit, we will contact you immediately and make every effort to have the damaged item repaired or replaced.

At Diverse Domestics we offer a range of payment options. Payment is made on the day of each visit once all work is completed for recurring clients. For Move In/Out Cleanings, the full amount will be charged before starting the work. Following payment methods are accepted: Cash, Debit, Visa, Mastercard and E-Transfer.

Yes, we do charge a 20% cancellation fee. We understand that plans can change, but this fee helps us manage our schedule and ensure we provide the best service possible to all our clients. If you reschedule or provide notice of cancellation at least 48 hours prior to your scheduled appointment, there will be no additional charges.

No! We believe in earning your trust with each clean, so there's no need for long-term commitments. Our flexible, no-contract policy lets you book our top-notch services as needed, whether for a one-time clean or regular maintenance. We're here to exceed your expectations and keep you coming back, no strings attached.

If you have selected a recurring cleaning on every Monday for example, in the weeks prior we will reach out to reschedule a day or time that works best for you.

To reschedule a booking more than 48 hours in advance, log into your profile, delete the existing booking, and book a new date and time. If you don't have a profile, please email us at diversedomestics@gmail.com at least 48 hours before your scheduled booking.

Before your scheduled cleaning, please take a few minutes the night prior to tidy your home. This will enable our team to focus solely on cleaning, ensuring you receive the greatest value from your service.